Plumber and heating engineer in Basildon and 15 miles around
Leak, no heat or no hot water? Call Hartley.
£65 call-out, VAT included, covers the first hour. You’re told the price before any work starts. Say no and you pay nothing.
Tap to call. Ben answers, not a call centre.01632 960 118- Gas SafeYour registration number shows here, linked to the register
- £65Call-out with the first hour included
- £0If you say no to the price
- 12 monthsGuarantee on every part we fit
- Card or cashOr bank transfer, paid when it’s fixed
What we fix
Boilers, leaks, bathrooms. Most of it on the first visit.
Every job is priced before it starts. These are the four things people ring us about most, with what they usually cost.
Sample photoBoiler repairs
Lockouts, leaks, no hot water. Common parts are on the van, so most repairs finish on the first visit.
Sample photoNew boilers
A combi swapped in a day, priced from photos before anyone visits. The old one goes with us.
Sample photoBathrooms and showers
From a new mixer shower to a full refit. Tiling, plumbing and the final silicone line.
Sample photoLeaks and bursts
Water where it shouldn’t be. We stop it first and talk about the repair second.
How we charge
The price is on the page, not on the invoice.
- Call-outTravel and the first hour of work, VAT included£65
- After the first hourCharged by the half hour£35
- Evenings and SundaysNo surcharge, same rate£65
- Say no to the quoteYou pay nothing at all£0
- Price first, spanner second
We look, we tell you the cost, and we wait for a yes. Nothing starts without it.
- Parts at merchant price
If a part has to be ordered, you see the price before it’s ordered, and the receipt after.
- Can’t fix it? No charge
If we can’t sort it, you don’t pay for the visit. We’ll tell you who can.
- Pay how you like
Card, cash or bank transfer, when the job is done and you’re happy with it.
What happens when you ring
Five steps. No surprises in any of them.
One person answers, and it’s usually the person who turns up.
- You call Ben
Tell us what it’s doing. A photo on text helps.
- We give a time
You get a likely cause, the price basis and when we can be there.
- We arrive
A named engineer, with ID, inside the time we gave you.
- You say yes
The price is agreed before any work starts. Or you say no.
- We fix it
Tested in front of you. You pay by card, cash or transfer.
Sample photoWater everywhere? Turn off the stopcock, then call.
While you wait
Three things that stop it getting worse.
You don’t need tools for any of these. If you’re unsure, stop and call us instead.
Leak or burst
Stopcock off, electrics near the water off, cold taps open to drain the pipes. Catch drips in a bowl.
Boiler locked out
Note the code, check the pressure gauge is between 1 and 1.5 bar, and reset once. Don’t keep resetting it.
Overflowing toilet
Lift the cistern lid and pull the float up to stop the water. Turn the isolation valve with a flat screwdriver.
Where we go
Based in Basildon. We come out to:
If you’re just outside these, ring anyway. We’ll tell you straight if it’s too far to get to you quickly.
- Basildon
- Wickford
- Billericay
- Laindon
- Pitsea
- Benfleet
- Rayleigh
- Canvey Island
What customers say
Real reviews, word for word.
This space is kept for your genuine Google reviews, with the customer’s first name, town and date. Nothing here is ever made up.
Your newest review goes here, in the customer’s own words.
First name, town, date and sourceA second real review. Shown with permission, never edited.
First name, town, date and sourceA third, including the ones that aren’t five stars.
First name, town, date and sourceStill no hot water? Call now.
The quickest way is the phone. If you can’t talk, text a photo or leave your number and we’ll ring you back.
Tap to call01632 960 118- Phones
- 7am to 9pm, every day
- Text
- Send a photo to 01632 960 118
- [email protected]