Delivery and returns
What it costs, when it arrives, and what happens if something isn’t right. Prices include VAT.
| Option | Area | Charge | Order by | When it arrives |
|---|---|---|---|---|
| Same-day delivery | Rayleigh, Hockley, Hadleigh, Thundersley | £6 | 1pm, Monday to Saturday | Same day, by 6pm |
| Next-day delivery | As above | £6 | 5.30pm the day before | Next shop day, by 6pm |
| Wider delivery | Southend, Wickford, Basildon, Benfleet | £9 | 1pm the day before | Next shop day, by 6pm |
| Click and collect | The shop, High Street, Rayleigh | Free | 2pm | Ready from 3pm, same day |
| Post | Great Britain, dried flowers and gifts only | £4.95 | 12 noon, Monday to Thursday | 2 to 3 working days, tracked |
Local and wider delivery are free on orders over £50. Under £50, the charges above apply. We don’t deliver on Sundays or bank holidays.
Changing your mind about an online order
For dried flowers and gifts, you have 14 days from receiving them to cancel. Email or call us, and post them back to the shop. We refund you within 14 days, including standard delivery, to the card you paid with. You pay the return postage.
Fresh flowers
Fresh flowers can’t be returned for a change of mind, because they don’t keep. Personalised items can’t either.
If something’s wrong
If anything arrives damaged, faulty or not as described, you have 30 days to reject it for a full refund, then a repair or replacement after that. For fresh flowers, please tell us the same day, with a photo, and we’ll replace them or refund you. Gifts and sale items are covered too.
Contact for returns
Email [email protected] or call 01632 960 912. Returns address: Larkspur Flowers, High Street, Rayleigh SS6.